Refund and Return Policy

Last updated: January 30, 2025

At The Cottage Table ("Company," "we," "our," or "us") we are committed to providing high-quality meal prep services. This Refund and Return Policy outlines the terms under which refunds and returns are handled. By engaging our services or purchasing our meals, you agree to this policy.

1. Refund Policy for Meal Prep Services

1.1 Meal Orders

• Due to the perishable nature of the food we prepare, all sales are final, and we cannot accept returns or provide refunds for meals once they have been picked up.

• If there is an issue with the quality of the meal or if it does not meet the description provided, please contact us immediately so we can address the issue. We may offer a replacement or credit for future orders, depending on the situation.

1.2 Cancellations

• If you need to cancel your meal order, please notify us at least 48 hours before the scheduled pickup date to avoid being charged.

• Cancellations made after this time frame may be subject to a partial refund or credit toward future orders.

2. Refund Policy for Containers and Packaging

• We are unable to accept returns for food containers or packaging once they have been used, as these items are non-reusable due to health and safety reasons.

3. Returns Policy

3.1 Services

Returns are not applicable to services provided by The Cottage Table. If you are dissatisfied with a service, please contact us to discuss your concerns, and we will work to resolve them.

3.2 Food and Packaging

• Returns are not accepted for food or packaging once the meals have been picked up.

• If you encounter issues such as food quality concerns, please contact us immediately, and we will do our best to resolve the issue through replacement or credit toward future orders.

4. How to Request a Refund or Assistance

To request a refund or assistance:

• Email us at megan@thecottagetable.com with the subject line "Refund or Assistance Request."

• Include your name, order number, and a detailed explanation of your issue.

• Refund requests will be reviewed within 5 business days, and you will be notified of the outcome.

5. Customer Satisfaction Guarantee

We strive to ensure customer satisfaction with our meals. If you are not fully satisfied with your meal, we may offer:

• Replacements or adjustments to the meal provided, where feasible.

• Store credit or discounts toward future meals or services.

Please note that refunds remain subject to the conditions outlined in this policy.

6. Exclusions

Refunds or returns will not be provided for:

• Change of mind after meal orders have been picked up.

• Failure to provide required information such as allergies or dietary preferences on time.

• Misuse, damage, or improper handling of meals or containers.

7. Changes to This Policy

We reserve the right to update this Refund and Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have questions about this policy, please contact us:

The Cottage Table

• Email: megan@thecottagetable.com

• Phone: 805.868.8025